High Reliability in Health Care Long-Term Care

Assignment: High Reliability in Health Care Long-Term Care

These three steps: commitment by leadership, development of a culture of safety, and the use of process improvement tools, are the core recommendations made by

Dr. Chassin, the president of The Joint Commission and the president of the Joint Commission Center for Transforming Healthcare.

A first step in identifying whether these recommendations are being met is to

compare elements of an organization to criteria which have been identified as essential to high-reliability organizations.

To prepare for this Assignment:                                                                

Consider the three steps described by Dr. Chassin and the seven major criteria of the Baldridge Performance Excellence Program,

and reflect on how these recommendations can apply to health care organizations, specifically to long-term care facilities.

The Assignment:

In this Assignment you will identify major elements of high-reliability organizations providing long-term care.

According to the Baldrige Performance Excellence Program (MBNQA), the criteria are as follows:

• Leadership
• Strategic planning
• Customer and market focus
• Measurement, analysis, and knowledge management
• Human resource focus
• Process management
• Business/organizational performance results

Using the Highly Reliable Organization Matrix located in this week’s Learning Resources,

complete the matrix by typing in the elements which meet the criteria in rows and columns.

Based on the results of the Highly Reliable Organization Matrix,

write a 1- to 2-page executive summary to the board of directors of the long-term care organization,